Text messaging terms & privacy

Text us for support

Submitting a phone number in our general callback form does not, by itself, opt you into text messaging. Do not send passwords, payment-card information, or other sensitive credentials by text.

SMS Terms & Conditions

Program and consent

Parks Hill Technology provides conversational SMS and MMS for responding to IT support requests, coordinating service appointments, and communicating related account or service updates. You opt in by initiating a text conversation with 254-968-0392 after reviewing the disclosure above. Consent covers responses and updates related to that request; it does not authorize unrelated marketing. Only use a phone number you own or are authorized to use.

Frequency and charges

Message frequency varies according to your requests and ongoing service needs. Message and data rates may apply under your mobile plan. Parks Hill Technology does not charge a separate SMS subscription fee. Contact your mobile provider about messaging or data charges.

Opt out and help

Reply STOP to stop messages. You may receive a final confirmation of your opt-out. Additional messages require a new opt-in. Reply HELP for assistance, call 254-968-0392, or email [email protected]. You can also contact us directly if you have difficulty opting out.

Delivery and availability

Messaging depends on carrier availability, coverage, and network conditions. Delivery is not guaranteed. Carriers are not liable for delayed or undelivered messages. Text messaging is not an emergency service; do not use it for emergencies or time-critical security incidents.

Changes and contact

We may update these terms when the messaging program changes. The current terms are published on this page. Questions can be sent to [email protected].

SMS Privacy Policy

Information used for messaging

When you text Parks Hill Technology, we receive your mobile number, message content and attachments, timestamps, and delivery information. We also maintain the conversation and records of messaging consent or opt-out requests. We use this information to respond to you, provide requested support, coordinate services, administer messaging preferences, and protect the messaging service.

No sale or marketing sharing of mobile information

Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with messaging service providers as necessary to operate and deliver this messaging service.

Service providers and business inbox

Our communications providers, mobile carriers, and messaging infrastructure process messages as needed to deliver the service. Our authorized business operator accesses messages through a restricted Telegram business inbox. Message content and attachments may therefore be processed and stored by these service providers. We do not represent SMS, MMS, or the business inbox as end-to-end encrypted.

Retention and your choices

We retain messaging information as reasonably needed for customer support, service records, consent management, legal obligations, and security. Access is restricted to authorized personnel and service providers involved in delivering the service. Reply STOP to stop texts. Contact [email protected] to ask about access, correction, or deletion of your messaging information, subject to applicable retention obligations.

This policy covers the Parks Hill Technology SMS/MMS program. It does not make the general website callback form an SMS opt-in form.